Shipping & Returns

Welcome to our Shipping & Returns Policy.

The delivery time of an item is around 5 to 15 business days. However, there are some exceptions. For example, if you place an order during the holidays, then the shipping times may be extended.

We understand that returns may be a part of your shopping experience, and we're here to provide a smooth and hassle-free process for you.

You have a generous 15-day window from the date of receiving your item(s) to initiate a return, no questions asked, provided that the following conditions are met:

• Perfect Condition: Please ensure that all items are in perfect condition, free from any damage or signs of wear.
• Original Packaging: Kindly keep the original packaging intact to facilitate a smooth return process.
• Safety Seals and Labels: For hygiene and quality reasons, make sure that any safety seals remain unbroken, and all labels are retained.

Below, we have answered some common questions to guide you through the return process:

1) What is the deadline to apply for a return?
To initiate a return, you have a generous 15-day window from the date of receiving the item(s).

2) Who covers the shipping costs for returns?
For your convenience, if you are returning multiple items from the same seller, you can send them together and enjoy Free Return on all items. However, please note that if you decide to return the items individually, there may be an additional shipping fee.

3) How long until I receive a full refund?
Rest assured that once we receive your returned package and confirm that the conditions for reimbursement have been met, we will promptly process a full refund. The quicker you initiate the return, the sooner you can expect to receive your refund.

4) How will I receive my refund?
We understand the importance of convenience, and to make the process smoother, your refund will be returned using the same method you used for the original payment of your purchase.

5) Can I exchange an item instead of returning it?
While we apologize for any inconvenience, we currently do not support item exchanges. However, you are welcome to place a new order either before or after receiving a refund, as the return and new order processes are independent.

We value your satisfaction, and our team is always ready to assist you with any further questions or concerns regarding our return policy. Thank you for choosing us, and we hope you enjoy your shopping experience with us!